You have signed a consent form giving your permission and this can be reviewed at any time by yourself, or you can withdraw your permission.

This privacy notice sets out how we Harmonia Housing,

<<insert full address and postcode>>

use and protect any personal information that you give us and follows the General Data Protection Regulations.

We are committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when applying for accommodation and becoming a tenant of Harmonia Housing, then you can be assured that it will only be used in accordance with this privacy notice.

What information do we collect about you and why?

To provide you with the service you require, we need to collect, store and use your personal information.

We may collect the following information:

Name and postal address
Contact information including email address
Other personal information relating to rent payments or repairs.
Other information relevant to tenant surveys.

When you provide us with information, you will be told what we will use it for and who we will share it with.

We will usually ask for your direct consent to use and share your personal information at the time that you provide the information, for example when filling in an application form or signing your tenancy or completing your housing benefit form. However, sometimes it may be necessary to share your information without consent for example to detect or prevent a crime or if we are required to do so by law.

What do we do with your information?

Generally only our own staff get to see your personal information. However, we may also share your personal information with other agencies or organisations where appropriate, such as but not limited to: government agencies and departments, police, local authorities, social services, contractors, utility companies, commissioners and with other bodies for the prevention and detection of fraud.

We do not share your personal information with third parties without your consent. unless it is for a legitimate business reason, as required by law or other legal processes.

How we use your information

We require this information to provide the service you have requested or for other closely related purposes and for the following reasons:

To enable you to pay your rent or to report a repair.
To contact you about an application you have made to the organisation
To analyse and improve our services
For internal record keeping
For other legitimate business purposes

How long will we keep your information?

We will keep your information for as long as necessary to provide the relevant service and in accordance with our retention and disposal guidelines.

How can you find out what information we hold about you?

Under the General Data Protection Regulations, you have a right of access to personal data held on you. This is called a subject access request. There are certain exceptions to this right. In particular, we may not be required to give you access to personal information which is about another individual or which has been provided by a third party, without their consent.

If you want to see the information we hold on you or to request a copy, please contact:

Permission